Valentino Designs Barn Wood Furniture - Terms & Conditions
ORDER TERMS & CONDITIONS
ORDER TERMS & CONDITIONS
PLEASE READ OUR TERMS & CONDITIONS BELOW
TERMS & CONDITIONS OF SALE
**By Acknowledging The Supplied Order Confirmation Or Payment Of Invoice For Your Order The Customer/Buyer Agrees To All Terms & Conditions Set Forth By Valentino Designs Below**
(THIS IS A CUSTOM PIECE OF FURNITURE
AND IT CAN NOT BE RETURNED)
**DEPOSITS & PAYMENTS**
- Orders Without A Deposit Or Payment Will Not Be Put Into Production Until Funds Are Received.
Balance Is Due Prior To Finishing Or Upon Completion/Building.
- Full Payments Will Be Required For Orders Less Then $700.00
- Deposits In The Amount Of 50% Will Be Accepted On Orders Over $700.00
- Personal Checks Will Have A 5 Day Hold Before Order Confirmation Is Submitted
- There Is A 25% RESTOCKING FEE If Orders Are Cancelled Within 30 Days Of Deposit/Payment Or Order Confirmation -
- There Is A 50% RESTOCKING FEE If Orders Are Cancelled Within 30-60 Days Of Deposit/Payment Or Order Confirmation -
- Deposits/Payments WILL NOT BE RETURNED If Orders Are Cancelled After 60 Days Of Deposit/Payment Or Order Confirmation Date -
**ESTIMATED ORDER LEAD TIME**
ESTIMATED ORDER TIME TO COMPLETE YOUR PIECE WILL/MAY VARY ANYWHERE FROM
AFTER PAYMENT HAS BEEN RECEIVED
*BUILD TIMES WILL VARY*
- Each piece of furniture at Valentino Designs is individually constructed & Finished by hand of skilled woodworkers and craftsmen. As a result, please allow approx. 12-14+/- weeks from the purchase date for the completion of your standard order. This Is An Estimated Time Only & Build Times Will Vary
- Lead times may vary outside of this range due to certain factors such as the number of pieces ordered, holidays, production delays, etc.
- If any revisions and/or additions have been made to your order, please allow 12-14+/- weeks from the date the revisions/additions took place.
- Custom orders typically require a minimum of 14-16 +/- weeks from the date we receive acknowledged approval of your design. Your purchase order will indicate an estimated lead time for your particular order. This Is An Estimated Time Only & Build Times Will Vary
**LEAD TIME DELAYS**
Delays in production and shipping may occur. If a delay occurs, don’t panic. We work hard to get your purchase to you as soon as humanly possible. Valentino Designs takes great care to insure that every piece of furniture that we sell meets the highest standards of quality and craftsmanship. Please keep in mind that we work with individually hand crafted, made to order items that go through multiple fabrication steps, all of which are susceptible to unforeseen complications and/or damage. We stand behind the quality of everything we sell and your satisfaction with our products is of the utmost importance to us. Because of this, if an order does not live up to our standards, we occasionally have to remake or have fixed an ordered item. In most cases, delays occur due to busy seasons, holidays, production delays, unforeseen custom order complications, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Valentino Designs be responsible for any consequential damages resulting in order completion or shipping delays. Please Remember All Lead Times Are Estimated Times Only - Build Times Will Vary
**WOOD & FINISHING DISCLAIMER**
- Please remember that each piece of furniture is finished by hand with artistically applied colorants, paints and glazes on an individual basis. Wood is a natural material and as such, has variations in grain, color, tone, feel and weight. Therefore, natural variations in these characteristics are unavoidable and will add value to your purchase. Every attempt is made to match our standard finishes but slight variations will occur in grain, color, tone, feel, and distressing. We will not accept customers’ requests for refinishing an item without additional charge.
- All of the glass used in our furniture pieces are made from reclaimed antique glass. Some imperfections are common such as scratches and other marks. These marks add much desired characteristics to the final piece
- If you are ordering items to be matched to a previous order, we suggest that you send us a piece of the existing furniture to match the finish. Custom finishes are available and will/might carry an additional charge that varies depending on the finish complexity and size of the item. Please submit a sample of your custom finish for a price quote. Typographical errors and misprints in customer/buyers original documents supplied to Valentino Designs are likely to occur for which we are not responsible. Please Check Your Specifications
- Valentino Designs is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery of your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways, etc. and will fit into your living space.
- We are not accountable for freight damages discovered after the delivery has been made
- You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product from the back of the truck. Valentino Designs assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. For an additional charge, you may opt for threshold delivery service
- Estimated Delivery & Shipping times are estimates only and are subject to change at any time. Valentino Designs will not be responsible for delays in shipping cause by the freight carrier. Once it leaves our shop we have no control over delivery times
ANY QUESTIONS PLEASE CONTACT US BELOW: